Process Governance

  • Year 2018 - 2019
  • Client Infosys
  • Service Process Optimisation & Operations

Project Overview

Managed the internal operations for C&J Energy Services, focusing on optimising workflows, reducing costs, and improving performance. Coordinated with various teams to ensure seamless task execution and meet business goals while delivering key operational insights to senior leadership.

  • Led process optimisations to reduce operational costs and improve resource allocation.
  • Coordinated with cross-functional teams to enhance internal communications and ensure project alignment.
  • Prepared detailed reports on operational performance, highlighting key areas of improvement.
  • Delivered coaching sessions to improve team performance and task execution.

Background

C&J Energy Services was facing inefficiencies in its operational processes, which led to resource wastage and delays in task completion. As a Process Executive, I was tasked with identifying bottlenecks in workflow, optimising resource allocation, and streamlining operations to improve overall performance. This involved assessing the existing systems, collaborating with various teams, and implementing improvements that would reduce costs and enhance operational efficiency.

Challenges

  • Lack of standardised procedures across teams.
  • Ineffective communication leading to misalignment of tasks.
  • Difficulty in monitoring and tracking project progress in real-time.
  • Resistance to change from staff who were accustomed to existing workflows.
 

Implementation Strategy

The implementation strategy focused on enhancing operational efficiency and reducing delays by introducing standardised workflows and real-time monitoring tools. I conducted thorough process audits to identify inefficiencies, streamlined communication between teams, and ensured smooth adoption of new processes through targeted training sessions. By promoting collaboration and addressing resistance, I improved task execution consistency, optimised resource management, and ultimately supported the achievement of key organisational goals.

Implementation Strategy

  • Achieved a 20% increase in operational efficiency through process improvements.
  • Generated XX+ new leads monthly by enhancing proposal presentations and follow-up strategies.
  • Strengthened team alignment, improving task execution and productivity.
  • Delivered actionable insights to leadership, supporting strategic decision-making and resource optimisation.